Remote consultations: The new comfort experience offered by Calia Italia

We are on a mission to make people feel good. We do it every day, not only through our products, but also through activities and initiatives that put our customers in touch with our world. We want to start journeys together into comfort and experience.

Last month Calia Italia launched its new ‘Events Portal’, dedicated to retailers’ promotional events. Based on our philosophy, we designed this tool to help us get even closer to our customers – giving them the chance to discover all of our current initiatives, find their nearest retailer, book a visit and even receive exclusive offers.

Today, Calia Italia has gone even further and created new ways of getting in touch that follow the evolving needs of our partners and customers.

In fact, when new regions and retailers in Italy (where it has been traditionally difficult to do business in) Calia Italia has met the needs of those partners by keeping its promises to both them and our customers. We’ve introduced a new tool: remote consultancy.

Through the Calia Italia ‘Events Portal’, in addition to booking an in-store appointment at the nearest retailer, it is now also possible to book a remote appointment.

How does Remote Consultation work?

Customers who wish to take part in a promotional event at a Calia Italia retailer can book their appointment by telephone and are then contacted by the retailer. In this way they will receive the same care and advice they would have enjoyed with a visit to the store.

The available ways of getting in touch are all those that are offered by modern technology and can be chosen by the client and consultant according to the type and purpose of the consultancy.
For example, customers can choose to have a telephone or video call, during which an expert can provide all the information of the models available in the shop.

But that’s not all! Through instant messaging or e-mail, customers can receive information material regarding the models they are interested in, such as catalogues, brochures or other materials. At the same time, they can also send the consultant images of the environment in which they would like to place their new sofa in order to obtain a complete consultation regarding which model, colour and upholstery to choose.

All in all, this new tool offers a unique opportunity to choose your own sofa from the comfort of your own home and like this, you can immediately try the comfort experience of Calia Italia.

As a company, our commitment does not stop at product quality. Instead, it extends to all activities and initiatives that foster the development and strengthening of the relationship between our brand and our customers.

Visit the Calia Italia ‘Events Portal’ now and book your appointment for Remote Consultancy or a visit to the shop!